Art of War Central has been known for fantastic customer service since our start in 2000. That is why we hire professional network administrators to answer your questions 24/7. Our staff completes an exhaustive training process before they are released to help customers.

Call us any time 24/7 Toll free 1-866-Low-Ping

Game Server Wiki

Game servers were never designed to be easy to use - our goal is to take what weve learned over the past 7 years and place it on this wiki. We want your help to make the wiki a complete repository of all game server knowledge. Add your knowledge to the public domain!

Game Server Wiki

Game Server Video help page

Art of War Central provides contests for our clients to make videos on how to manage, edit, and customizing game servers. These videos are to help other game server clients of Art of War Central.

This is the most important service Art of War Central offers all of is clients 24/7 tech support. Here you can have any mod, or any issue resolved, communication is key when it comes to maintain the best game server service around.

Open a Support Ticket

Common Questions

1. After payment how long till my server is online?

Once your payment is made, your order goes though several phases, posted below

1. Order is auto installed - This will install your server and send you an email letting you know your account information for your game server control panel information. This process can take any where from 5mins to 5 hours depending on the game as some games are bigger in files size then others.

2. After Phase 1 you should already have an email with your login information for the control panel, however you may not be able to login into your account management page with art of war central yet. This is because your order needs to be reviewed by our tech support staff. Tech support will do the following:

1. Verify server is online and working

2. Setup anything you may have ordered as an add-on for example Ventrilo servers, or Team Speak servers.

3. They review anything you have selected or asked to be installed in the custom field when ordering your game server, for example if you requested for a mod to be installed, and provided the link to the mod our staff will be installing this mod for you at this time.

4. After all above is done and ready they will activate your server on so you can login into our webpage. They will send you an email and also send you any additional information if you ordered any addons.

This entire process takes on average 1 hour to 6 hours depending on the game. However we have some orders that might take longer at times if a complication comes up. If your server is not online within 1-2 hours after payment is clear you should contact our staff by either Live Sales help or call us at 1-866-Low-Ping. Our staff takes setup time very seriously, so communicate with us, and we will work with you on any problems, delays or anything that might be delaying your servers setup time.

The important thing to remember is communication if you are not getting the service you expect contact us asap so we can fix any issues you may be having. 1-866-Low-Ping

1. I posted a payment but its not showing on my account?

First thing to remember is Art of War Central has been around for a long time, we are not going anywhere, in no way are we running off to Mexico with your money. Below is are some common issues, and ways to resolve.

1. Some users may make a payment with Paypal or Google checkout where the funds are not in there account and they have no credit card on there account, but they do have a bank account. In this scenario you have made an echeck payment for your game server, in which it acts just like a normal check you have to wait 3-5 business days for that check to clear with PayPal or Google Checkout before the funds are deposited into your account.

To check to see if you may have sent an echeck log into your Paypal or Google Check out account and check to see if payment is Unclear or Cleared. If the payment is Unclear, then you have sent an echeck, if it is cleared then you should contact our staff asap to get the deposited posted to your account below is your options

1. Contact Live Sales Chat there is a button on the right side of our webpage.

They will be able to check your account and get it posted for you if the information is available in the database.

2. Contact billing department by phone 1-866-Low-Ping or by email billing@artofwarcentral.com

Billing department will always be able to track down your payment, and get it posted to your account. However they are not in the office 24/7, so first try calling or contacting sales, if they are unable to track it down this is your answer you can email or leave a voice mail and they will contact you back to get this issue resolved.

2. Another common issue is Credit Card was declined. Or Credit Card Payment was processed but is now showing in your account. If this happens and you need help figuring out what happen contact us asap.

1. Contact Live Sales Chat there is a button on the right side of our webpage.

They will be able to check your account and get it posted for you if the information is available in the database.

2. Contact billing department by phone 1-866-Low-Ping or by email billing@artofwarcentral.com

Billing department will always be able to track down your payment, and get it posted to your account. However they are not in the office 24/7, so first try calling or contacting sales, if they are unable to track it down this is your answer you can email or leave a voice mail and they will contact you back to get this issue resolved.

The important thing to remember is communication if you are not getting the service you expect contact us asap so we can fix any issues you may be having. 1-866-Low-Ping